Welcome and thank you for visiting Full Circle and reviewing our Terms of Use (“Terms”)! These Terms govern your access and use of Full Circle Ltd (“Full Circle,” “we,” “us” or “our”) products and services including any digital offerings provided via our websites (e.g., fullcircleglobal.com, full circle by Gillian McMichael, Full Circle Global, and any other sites to which these Terms are linked) and mobile applications (e.g., the fullcircle learning hub (LMS system)as well as our in-person programmes and consumer products (collectively, the “Services”) and in other ways as set forth herein. We refer to our websites and mobile applications (each, an “App”) collectively as our “Digital Properties”. These Terms also govern your use of all information, documents, catalogs, communications, files, text, graphics, and audio/visual content (collectively, the “Materials”) made available to you by way of the Services whether by oral, visual, electronic or other means.
1. Acceptance of the Terms
PLEASE READ THESE TERMS BEFORE USING OUR SERVICES AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. BY USING ANY OF OUR SERVICES, VISITING ANY OF OUR DIGITAL PROPERTIES OR ACCESSING IN ANY WAY ANY MATERIALS, YOU AGREE TO AND ARE BOUND BY THESE TERMS, OUR PRIVACY POLICY AND ANY OTHER TERMS WHICH MAY APPLY TO YOU. IF YOU DO NOT AGREE TO THESE TERMS OR THE PRIVACY POLICY, YOU MUST NOT ACCESS OR USE OUR SERVICE, DIGITAL PROPERTIES OR MATERIALS.
We reserve the right to change these Terms at any time, without any prior notice to you. Any updates to these Terms will be posted or linked to from our Digital Properties, including at www.fullcircleglobal.com, and will apply to you prospectively, so you should check back each time you use our Services so you are aware of any changes, as they are binding on you.
2. Medical and Therapeutic Disclaimer
We provide Materials for general informational purposes only and these Materials are not intended or implied to serve as medical or therapeutic advice, diagnosis or treatment. You should not use any Materials as a preventative health measure, gauge the state of your health or to diagnose or treat any health issues, illnesses or diseases. Full Circle does not provide any medical or therapeutic advice. If you have or suspect you have a health or medical problem, you should consult with your physician or another qualified healthcare provider.
Full Circle neither endorses nor is responsible for the accuracy and reliability of any products, services, events, opinions, advice, or statements made by anyone other than an authorised Full Circle representative while acting in their official capacity.
3. Payment & Refund Policy for open training programmes, including cancellations & substitutions
Full Circle Global, Full Circle Development Consultancy Ltd accepts course bookings through the Full Circle Global web site, payment being made online by credit card, stripe or PayPal. For some clients, we will invoice and payment may be made by BACS or cheque. In making such bookings clients accept this refunds, cancellations and substitutions policy.
For credit card payments, the course fees are payable in full at the time of booking. Places on Full Circle Open courses are strictly limited. Upon receipt of your order and payment your place will be confirmed.
For payments on invoice, we require the booking fee to be paid no later than one week before the start of the course.
Cancellation charges and refunds do not apply and no refund will be payable for non-attendance. We regret that we have to do this, however all bookings involve administrative costs and it is difficult to fill spaces made vacant by late cancellations.
Alternatively, a substitute delegate can be named at any time before the course. There will be no extra surcharge for making a substitution.
It may be necessary for reasons beyond the control of Full Circle Global, Full Circle Development Consultancy Ltd to change the content and timing of the course, the date, venue or instructor. Full Circle Global, Full Circle Development Consultancy Ltd reserves the right to cancel a course up to and including the date of the course if insufficient bookings have been received. We will strive to give as much notice as possible in such an event. In all cases, people who had registered to attend a cancelled course will be given the option of a full refund or of rescheduling to a future course date but Full Circle Global, Full Circle Development Consultancy Ltd Full Circle By Gillian McMichael disclaim any further liability.
This privacy policy provides information for website users, Full Circle Global (FCG) clients and prospective clients on our practices regarding collection and use of personal information. As coaching is a profession where trust is of the utmost importance, we take the collection and protection of personal information very seriously.
Types of data we collect
There are two types of information we collect; information that can personally identify you and information that cannot personally identify you.
Information that can personally identify you includes your name, email address, phone number, address and/or city of residence and country of residence. This information is collected when you enter an email address to subscribe to our newsletter, or when you download a course prospectus through the website. We also retain the information of individuals who contact us directly through email addresses provided on the website. Correspondence records (for example, email logs) are kept for prospective clients, current students and graduates who contact us via phone or email.
Information that can’t be used to identify you includes your IP address and website cookies. We will refer to cookies in other sections of this policy, but more detailed information on cookies is available from our website here: https://fullcircleglobal.com/cookie-policy;
Why we collect information
We collect personally identifiable information so that we can get in touch with you regarding our products and services, and to keep you up to date with news and course information from Full Circle.
If you have provided your contact information through the website, we will request your consent to (a) keep this information and (b) contact you using this information. If you do not provide consent, we will not keep your information or attempt to contact you in any way.
If you have provided information to us over the phone or email as part of your interest in enrolling in a course, we require this data in order to provide course information, and to enrol you in courses if you are so interested. We retain student information in order to provide learning materials, course details and other pertinent information. If you choose to withhold or withdraw your information from us, we will not be able to provide you with these services.
As an International Coach Federation (ICF) accredited course provider, we are required to maintain contact information for course graduates. We also retain this information to provide graduates with information on alumni events, offers, news from FC and other marketing materials.
Non-personally identifiable information is collected for the purposes of analysing website usage and for online advertising purposes (see “where we keep this information”, below, for more information).
Where we keep this information
FC is both the processor and controller of your data. Provided you have provided consent for us to retain your personally identifiable data, we share this information only with third parties who provide data processing services to us, such as SalesForce, which we use to maintain prospect and client records, and with MailChimp, which we use to send newsletters and information. This information is stored on secure servers external to FC. MailChimp servers are located in the USA, while our SalesForce data is kept on servers in Germany and France.
MailChimp’s privacy policy is located here: https://mailchimp.com/legal/privacy/
SalesForce’s privacy policy is located here: https://www.salesforce.com/uk/company/privacy/
Information that does not personally identify you – in this instance, cookies – is shared with and stored by Google Analytics and Google Adwords. Google Analytics uses cookies to help analyse how our website is used, and to provide reports on website activity. Google AdWords is a remarketing service that uses cookies to serve ads to previous visitors to our website.
This information is store on Google’s servers, which are located across the USA, Europe and Asia. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by you. Data is held and processed by Google in accordance with their privacy policy.
Google’s privacy policy is located here: https://policies.google.com/privacy
Information on opting out of Google’s use of cookies is available here: https://adssettings.google.com/authenticated
How long we keep data for
As an ICF accredited course provider, we are required to maintain contact information for course graduates for 24 months for ICF auditing purposes.
Data on individuals who do not enrol in a course within 24 months of providing personal information is deleted.
How to access and control your data
You have the right to:
To do any of the above, please contact Full Circle either via email at info@fullcircleglobal.com or in writing at 16c Liberton Brae, Edinburgh EH16 6AE, UK. You can also simply update newsletter subscriptions by clicking on the “unsubscribe” link at the bottom of any email newsletter communications sent to you.
This privacy notice is regularly reviewed and was last updated in November 2023.